This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.
SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.
Single Sign On Login
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Operational
90 days ago
100.0
% uptime
Today
Banner
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Operational
90 days ago
99.56
% uptime
Today
Banner Jobs
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Operational
90 days ago
100.0
% uptime
Today
Banner PROD
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Operational
90 days ago
97.81
% uptime
Today
Argos Reporting
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Operational
90 days ago
100.0
% uptime
Today
Banner TEST
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Operational
90 days ago
100.0
% uptime
Today
Banner Workflow
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Operational
90 days ago
100.0
% uptime
Today
Argos
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Operational
90 days ago
100.0
% uptime
Today
Blackboard Transact & CampusCard System
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Operational
Resolved -
User access has been restored to Banner. Thank you for your patience! Please reach out to the IT Support Desk if you experience any future problems accessing Banner. The IT Support Desk contact information can be found at; https://www.sbcc.edu/it/helpdesk.php.
Nov 7, 08:23 PST
Investigating -
We are currently experiencing an issue Banner being unavailable to users at this time. Information Technology is investigating the situation and working to implement a resolution. Please subscribe to this notice for further updates. Thank you for your patience.
Nov 6, 16:08 PST
Completed -
The scheduled maintenance has been completed.
Nov 7, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 PST
Scheduled -
We will perform maintenance on the Cliff Campus Wi-Fi system tomorrow morning between 6:00 and 7:00 AM to correct a controller configuration issue.
During this time, Wi-Fi service on part of East Campus and the Orfalea Early Learning Center may be temporarily unavailable for approximately 5-15 minutes while access points reconnect.
Service will be verified once maintenance is complete.
Nov 6, 15:07 PST
Completed -
The scheduled maintenance has been completed.
Nov 2, 12:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 PST
Scheduled -
To maintain network security and reliability, IT will perform scheduled maintenance on the campus Wi-Fi system Sunday, November 2, from 9:00 AM to 12:00 PM.
During this time, wireless access across all campuses may be unavailable for short periods while updates are applied and systems reboot.
All work is expected to be completed by noon. Wi-Fi service will be verified Monday morning to ensure normal operation.
Thank you for your patience while we complete this critical security update.
Oct 29, 15:25 PDT
Resolved -
This incident has been resolved.
Oct 29, 13:41 PDT
Monitoring -
Power is back up at Schott campus. We are continuing to monitor the situation and will provide an update as more information becomes available.
Oct 29, 12:42 PDT
Investigating -
Power has once again gone down at Schott campus. SCE is still investigating the problem and we are continuing to monitor the situation. This incident status will be updated as more information becomes available.
Oct 29, 11:54 PDT
Monitoring -
Power has been restored to the Schott campus. We are continuing to monitor until 1:30pm.
Oct 29, 11:48 PDT
Update -
SCE has provided an estimated time of 1:30pm today for service restoration. This incident status will be updated as more information becomes available.
Oct 29, 11:27 PDT
Investigating -
An unplanned power outage has occurred at the Schott campus. We do not yet have an estimate from SCE as to when services will be restored. This incident status will be updated as more information becomes available.
Oct 29, 10:50 PDT
Resolved -
"The fix that was deployed on Saturday morning has been successfully applied, and we’ve confirmed that imports are now processing as expected.
No further action is needed on your end at this time. If you encounter any additional import-related issues that appear unrelated to this specific escalation, please open a new case so we can review them separately.
Thanks again for your patience while we worked through this,"
Oct 28, 06:21 PDT
Monitoring -
We are currently experiencing an issue with the Etrieve import process — imports are not functioning as expected.
Softdocs has confirmed that this is a widespread issue affecting multiple clients. Their technical team is aware of the situation, has identified the problem, and is actively working on a resolution.
They have the situation well in hand and are working to release a fix as soon as possible. We will provide updates as new information becomes available or once service has been fully restored.
Thank you for your patience and understanding.
Oct 23, 12:15 PDT
Resolved -
This incident has been resolved.
Oct 27, 09:55 PDT
Investigating -
We are currently experiencing an issue Banner PROD being unavailable to users at this time. Information Technology is investigating the situation and working to implement a resolution. Please subscribe to this notice for further updates. Thank you for your patience.
Oct 27, 08:32 PDT