"The fix that was deployed on Saturday morning has been successfully applied, and we’ve confirmed that imports are now processing as expected.
No further action is needed on your end at this time. If you encounter any additional import-related issues that appear unrelated to this specific escalation, please open a new case so we can review them separately.
Thanks again for your patience while we worked through this,"
Posted Oct 28, 2025 - 06:21 PDT
Monitoring
We are currently experiencing an issue with the Etrieve import process — imports are not functioning as expected.
Softdocs has confirmed that this is a widespread issue affecting multiple clients. Their technical team is aware of the situation, has identified the problem, and is actively working on a resolution.
They have the situation well in hand and are working to release a fix as soon as possible. We will provide updates as new information becomes available or once service has been fully restored.